How do I access my account?
Head to the top of the website and click ‘My Account’ icon highlighted in yellow below, from here you will be able to login to your customer portal. On initial purchase, you will receive an email from ViDrate asking you to create a new customer account, please be aware to check your junkmail as well.

What next?
When you have logged in, head to the Subscribe & save section on the Tabs and click 'View Your Subscription Portal'.

How do I make changes?
This is really simple. If you wish to change your address / payment details / skip an order / move an order date - this is all easily adjustable in your customer portal. Please see image below for further guidance.

How do I change my flavours?
Click on 'Manage this bundle' and on the next page click 'Update contents'. If you have any issues, please get in touch with a member of the team via email or on the instant webchat and we would be happy to help.

What if I have too many sachets at the end of the month and haven’t used them all?

Not a problem, we would recommend you skip the following month to avoid stockpiling, it is easy to do. You will need to head into your account to do this. Please follow the image below.

Am I eligible to get my first month free? If so, how many can I get?
Sometimes ViDrate will run special offers where, as part of a subscription, the first month is free. Customers are only able to take advantage of ONE unit/pack/quantity size per email address and per household. For clarity, ONE unit/pack/size is 30 sachets only.

Am I committed to a contract?
We understand online buying can sometimes be a bit nerving, thinking you are signing up to a big long term contract. With ViDrate’s Subscription you are not tied in to any long term contract. The only thing we ask is that if you wish to cancel, please do allow a minimum of 48 working hours in advance of your renewal date otherwise you may still be charged due to the fulfilment operation that takes place for each order. For clarity, by purchasing any ViDrate product you are still agreeing to the company's general T&Cs.

Can I cancel my subscription whenever I wish?
Yes, you are not committed to any long term or fixed contract. We are confident you will enjoy the product and not even be thinking about this once you try ViDrate. If the money has left your account on the month you wish to cancel, it will be the following month that this cancellation will take full effect. Please note that you will still be charged for any box which is dispatched before we receive your notice of cancellation. Cancellations must be manually cancelled by the customer on the website through his/hers own account to guarantee cancellation has occurred. It is not the responsibility of ViDrate to ensure cancellation has been guaranteed. Any cancellations wished to be made on the day of renewal or up to 48 working hours before the renewal date may be subject to the customer's monthly subscription payment.

How do I cancel my subscription?
If you are still not happy with your subscription, you can head into your account and cancel / pause / skip your subscription as you wish. If you are struggling to access, please contact Nick, Rob & the team on hello@ vidrate.com and we can issue you with a new account invite within 2 working days. All cancellations must take place 48 working hours in advance of the customer’s renewal date.

I still have questions about subscription, what do I do?
Please feel free to jump on our instant webchat and a member of the team will get back to you or drop us an email.